At LUCE MART, we are committed to delivering your orders quickly, safely, and with full transparency. This Shipping & Delivery Policy explains how your items are processed, shipped, tracked, and delivered.
1. Order Processing Time
Once your order is placed:
- Same-day processing for orders before 12 PM.
- Orders after 12 PM are processed the next business day.
- Processing does not include Sundays or public holidays.
- Custom purchase orders may require additional processing time (you’ll be notified).
2. Delivery Timeline
Delivery times depend on your location and the type of product ordered.
Within Lagos
- Standard Delivery: 24 – 48 hours
- Express Delivery: 2 – 6 hours (extra fee applies)
Outside Lagos (Rest of Nigeria)
- Standard Delivery: 2 – 4 working days
- Remote Areas: 3 – 7 working days
International Deliveries
- 7 – 14 working days
- Customs or clearance delays may extend delivery time.
3. Delivery Fees
Delivery fees vary based on:
- Your location
- Product weight/size
- Delivery speed (standard or express)
Shipping fees are displayed at checkout before payment is completed.
4. Order Tracking
Once your order is shipped, you will receive:
- A tracking number
- A tracking link
- SMS/Email updates on package movement
You can also track your order via “Track Order” on our website.
5. Failed Delivery Attempts
If a delivery attempt fails due to:
- Wrong address
- Phone number unreachable
- Customer unavailable
You may be required to pay a redelivery fee.
6. Pre-Order, Bulk Order & Custom Purchase Delivery
These may have longer delivery windows due to production or international sourcing.
Estimated timelines will be shared with you before payment.
7. Damaged or Missing Items During Delivery
We take packaging seriously, but if you receive:
- A damaged item
- A missing item
- A wrong item
Please contact our support team within 24–48 hours with:
- Unboxing video
- Clear photos of the issue
- Order number
We will resolve the issue immediately based on our Return & Refund Policy.
8. Public Holidays & Special Seasons
During festive seasons (Black Friday, Christmas, Ramadan, etc.):
- Deliveries may take longer
- We advise early ordering to avoid delays
9. Warehouse Pickup
Customers in Lagos may request pickup option from our designated locations.
Pickup details will be shared upon confirmation.
10. Contact for Shipping Support
For delivery concerns, reach us via:
📞 Customer Support: +234 7063690462
📧 Email: support@lucemart.ng
💬 WhatsApp: +234 7063690462
Our team is always ready to assist.
