Last Updated: 01-01-2025

Welcome to LUCE MART (“we”, “our”, “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, make purchases, interact with our services, or contact us online.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We collect information to provide you with a smooth shopping experience, personalized services, and improved product recommendations.

A. Personal Information You Provide

Full name
Phone number
Email address
Delivery address
Billing address
Payment information (handled securely by payment gateways; we do NOT store card details)
Order details
Product sourcing requests
Customer support messages
Account registration details
Affiliate program registration data

B. Automatically Collected Information

When you browse our site, we automatically collect:

IP address
Device type
Browser type
Pages viewed
Time spent on the site
Click activities
Referring URLs
Location (approximate, non-precise)

We use:

Cookies
Tracking pixels
Session analytics
Third-party tools (e.g., Google Analytics, Meta Pixel, TikTok Pixel)

C. Information From Other Sources

We may receive additional information from:

Social media accounts (if you interact with us on these platforms)
Payment processors
Delivery partners
Manufacturers and suppliers (for custom sourcing)

2. How We Use Your Information

We use your information to:

A. Process & Deliver Your Orders

Confirm orders
Process payments
Arrange shipping
Track and deliver packages
Provide updates

B. Improve Your Shopping Experience

Recommend products
Personalize store content
Remember your preferences

C. Customer Support

Respond to inquiries
Resolve issues
Handle return requests

D. Marketing & Communication

Send promotions
Notify you of new products
Share offers, events, and updates
Retarget ads on social media

E. Business Operations

Improve website performance
Enhance services
Analyze buying patterns
Ensure site security

F. Legal Compliance

Prevent fraud
Verify transactions
Meet regulatory requirements

3. How We Share Your Information

We do NOT sell your information.
We only share it with trusted partners necessary for delivering your order.

We may share your data with:

Payment processors (Paystack, Flutterwave, etc.)
Delivery companies & logistics partners
Manufacturers & sourcing agents (for custom purchase orders only)
Marketing platforms (Google, Meta, TikTok)
Data analytics providers
Website hosting & security services
Customer service platforms

All partners are required to keep your information safe and confidential.

4. Cookies & Tracking Technologies

Cookies help us:

Keep your cart saved
Remember your login session
Improve speed and performance
Personalize recommendations
Measure marketing performance

You can disable cookies in your browser settings, but some features may not work properly.

5. How We Protect Your Information

We use advanced security measures to protect your data:

SSL encryption
Secure payment gateways
Restricted data access
Malware protection
Regular security audits
Encrypted communication channels

However, no system is 100% secure. By using our site, you acknowledge this.

6. Your Rights

You have the right to:

Request a copy of your data
Update or correct your information
Request deletion (where applicable)
Opt-out of marketing messages
Disable cookies
Close your account

To request any of the above, contact:
📩 support@lucemart.ng

7. Data Retention

We retain your data only as long as necessary to:

Complete your orders
Provide customer support
Meet legal & tax requirements
Improve our systems

When data is no longer needed, we delete or anonymize it.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for their content or privacy practices.

9. Children’s Privacy

LUCE MART does not knowingly collect information from children under the age of 13. If you believe a child has submitted personal data, contact us immediately.

10. Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be posted here with a new “Last Updated” date.

By continuing to use our site, you accept the updated policy.

11. How to Contact Us

For questions, support, or privacy concerns:

📩 support@lucemart.ng
📞 (+234) 706 369 0462
🌐 lucemart.ng