At LUCE MART, transparency is at the core of our service.
This section provides additional information you may need when shopping, interacting with our platform, or using any of our services.
Everything here ensures that you always know what to expect — no hidden surprises.
1. Product Authenticity & Quality Assurance
We are committed to curating high-quality, innovative, and reliable products from trusted manufacturers and verified suppliers.
What this means for you:
- All products undergo quality checks before being shipped.
- We avoid counterfeit, substandard, or unverified items.
- Product descriptions match what you receive.
- If anything falls short, you’re protected by our Replacement & Refund Policy.
2. Pricing & Promotions
Our goal is to maintain affordable pricing without compromising value.
What to expect:
- Transparent price display
- Occasional discounts and seasonal promos
- Exclusive deals for subscribers
- Bundle offers and value-packs
- No hidden charges
Shipping and handling fees are always shown before you complete your order.
3. Safety Guidelines for Products
For items such as electronics, travel accessories, and smart-home devices, we provide safety instructions within the product manual or product page.
Examples:
- How to safely charge gadgets
- Usage limits for power or heat
- Care and cleaning instructions
- Warranty disclaimers and safe handling precautions
Please follow all instructions to ensure the product lasts longer and works as intended.
4. Warranty Information
Some products come with a manufacturer warranty, which covers specific types of defects.
Where applicable:
- Warranty length is stated on the product page
- A warranty claim process is provided
- You may need to submit photos or videos
- Warranty does not cover physical damage due to misuse, drops, or water exposure
If a product does not include an official warranty, LUCE MART still provides after-purchase support.
5. Payment Security
Your financial safety is extremely important to us.
We ensure:
- Secure payment gateways
- Encrypted checkout
- Trusted payment partners
- No card storage on our servers
- Fraud detection filters
You can pay using:
Credit/Debit card, Bank transfer, USSD, or Pay-on-Delivery (selected areas).
6. Communication & Updates
To keep you informed at every step:
You’ll receive:
- Order confirmation emails
- Dispatch & tracking updates
- Delivery notifications
- Follow-up feedback request
- Promo alerts (if subscribed)
We do not spam. You can unsubscribe at any time.
7. Customer Conduct & Fair Use Policy
To ensure a fair shopping environment, we reserve the right to decline orders if there is:
- Suspicion of fraudulent activity
- Abusive communication toward staff
- Repeated misuse of returns or refunds
- Attempted scams or policy deviation
We treat every customer with respect and expect the same in return.
8. Content & Intellectual Property
The LUCE MART brand elements (logo, text, product images, etc.) are protected.
You may not:
- Copy or redistribute our product descriptions
- Misuse our brand identity
- Download or reuse our images for commercial use
For collaborations, contact: partnerships@lucemart.ng
9. Environmental Responsibility
Where possible, LUCE MART supports sustainable options.
We aim to:
- Reduce packaging waste
- Choose eco-friendly product suppliers
- Promote reusable or long-lasting gadgets
- Encourage proper disposal of electronics
We believe innovation and responsibility must work together.
10. Updates to This Page
We may update this section as we grow, launch new services, or expand operations.
Your continued use of the site means you agree to the latest version.
