Shopping Cart
Your cart is currently empty.

Return to shop

TERMS & CONDITIONS

Last Updated: 01-01-2025

Welcome to LUCE MART (“we”, “us”, “our”).
These Terms & Conditions govern your use of our website lucemart.ng, your interactions with our services, and all purchases made through our platform.

By accessing or using our site, you agree to these Terms & Conditions. If you do not agree, please do not use our website.

1. Acceptance of Terms

By using LUCE MART:

  • You confirm that you are at least 18 years old or using the website under parental guidance.
  • You agree to follow all policies, including Return Policy, Privacy Policy, Shipping Terms, and others listed on the website.

2. About LUCE MART

LUCE MART is an e-commerce brand providing:

  • Smart Gadgets
  • Life-Hack Essentials
  • Travel Accessories
  • Smart Home Solutions
  • Sourcing & Custom Purchase Services
  • Lifestyle & Career Kits

We curate high-quality, innovative products designed to improve everyday life.

3. Account Registration

To shop or track orders, you may create an account.
You agree to:

  • Provide accurate and updated information
  • Keep your login details secure
  • Take responsibility for activities under your account

We reserve the right to suspend or terminate accounts for misuse.

4. Product Information

We strive to provide accurate product details, images, specs, and pricing. However:

  • Colors may appear differently due to screen differences
  • Sizes, weights, and dimensions may vary slightly
  • Prices may change without prior notice

LUCE MART will not be liable for minor discrepancies.

5. Pricing & Payment

Prices listed on LUCE MART are in Nigerian Naira (₦) unless stated otherwise.
We accept secure payments through:

  • Paystack
  • Flutterwave
  • Bank transfer
  • Pay On Delivery
  • POS/other secure gateways

We do NOT store your card details.

Fraudulent transactions will be reported and blocked.

6. Orders & Order Acceptance

Once an order is placed:

  • You receive an order confirmation
  • We verify availability
  • We may contact you for additional details or verification
  • Processing begins after payment confirmation

We reserve the right to cancel an order if:

  • A product becomes unavailable
  • Payment fails
  • Suspicious activity is detected
  • Incorrect pricing/errors occur

Refunds will be issued for cancelled orders where applicable.

7. Shipping & Delivery

By ordering from LUCE MART:

  • You agree to the delivery timeline shown at checkout
  • Delivery schedules may vary due to logistics or uncontrollable delays
  • Shipping fees are non-refundable unless the error is from our side
  • Once an order is shipped, cancellation is not possible

For details, see our Shipping & Delivery Page.

8. Returns, Refunds & Exchanges

Our policies cover defective, damaged, or wrong items.

You must:

  • Request a return within the stated window
  • Provide video proof recorded during unboxing
  • Return items in original condition

Products NOT eligible for return include:

  • Used items
  • Items without packaging
  • Hygiene-sensitive products (earbuds, personal care gadgets, etc.)

See our Return & Refund Policy for complete details.

9. Product Sourcing & Custom Purchases

For sourcing requests:

  • Pricing depends on supplier cost, customs fee, and logistics
  • Delivery timelines vary
  • Full or partial payment may be required
  • Custom items are non-refundable unless defective

We ensure transparency and provide full cost breakdowns.

10. Affiliate Program Terms

Affiliates must:

  • Share genuine links
  • Avoid false advertising
  • Use approved materials
  • Follow payout rules
  • Not spam or mislead customers

Violation may lead to suspension or unpaid commissions.

Full rules are on the Affiliate Program Page.

11. Intellectual Property

All content on LUCE MART:

  • Logos
  • Images
  • Designs
  • Product descriptions
  • Videos
  • Branding
  • Website content

…belongs to LUCE MART and may not be used without permission.

12. User Conduct

You agree not to:

  • Misuse the site
  • Attempt to hack or damage the platform
  • Make fraudulent purchases
  • Post harmful or abusive content
  • Upload viruses, scripts, or malicious programs

Failure may lead to account termination or legal action.

13. Third-Party Links

We may link to:

  • Shipping partners
  • Manufacturers
  • Payment processors
  • External product videos
  • Learning resources

We are not responsible for their content or actions.

14. Disclaimer of Liability

LUCE MART is not liable for:

  • Logistics delays
  • Loss caused by third-party partners
  • Misuse of purchased products
  • Damages caused by customer negligence
  • Losses beyond our control (weather, customs, traffic, etc.)

Your use of the website is at your own risk.

15. Indemnification

You agree to indemnify LUCE MART against damages, losses, or expenses caused by:

  • Misuse of the website
  • Violation of these terms
  • Fraudulent activities

16. Limitation of Warranty

All products are sold “as described.”
We guarantee product authenticity and functionality but do not offer lifetime warranties unless clearly stated.

17. Modification of Terms

LUCE MART may update these Terms & Conditions at any time.
Changes take effect immediately upon posting.

18. Governing Law

These terms are governed by the laws of the Federal Republic of Nigeria.

19. Contact Information

For complaints, inquiries, or clarification:

📩 support@lucemart.ng
📞 (+234) 706 369 0462
🌐 lucemart.ng