Below are answers to the most common questions customers ask before, during, and after placing an order. If you need more help, our support team is always available.
1. What kind of products does LUCE MART sell?
We offer life-enhancing, problem-solving, and productivity-boosting products across Smart Gadgets, Life-Hack Essentials, Travel Accessories, Smart Home Devices, and Career Kits.
2. Are all your products original and high quality?
Yes. We work directly with verified manufacturers, distributors, and trusted suppliers. Every product goes through quality inspection before it is listed or shipped.
3. How do I place an order?
Simply:
- Select your product
- Add to cart
- Proceed to checkout
- Enter your delivery details
- Make payment or choose pay-on-delivery (where available)
4. Do you offer Pay on Delivery (POD)?
Yes, within Lagos and some selected cities, depending on the product and delivery partner.
Note: Large or custom orders may require full or partial payment upfront.
5. How long does delivery take?
- Lagos: 24–48 hours
- Outside Lagos: 2–4 working days
- International: 7–14 working days
Express delivery is available in Lagos for an additional fee.
6. How much is delivery?
Delivery fees vary by:
- Location
- Item weight/size
- Delivery option (standard/express)
The exact fee appears at checkout.
7. How do I track my order?
You’ll receive a tracking number and tracking link immediately after your order is shipped. You can also use the “Track Order” page on our website.
8. What if I receive a damaged or wrong product?
Please contact us within 24–48 hours with:
- An unboxing video
- Photos of the issue
- Your order number
We will assist you based on our Return & Refund Policy.
9. Do you offer returns or refunds?
Yes — eligible items can be returned within 7 days of delivery as long as they are unused, in original packaging, and meet our policy terms.
10. Can I cancel an order?
Yes, you may cancel an order before it is shipped.
Once shipped, cancellation may require a return request.
11. Do you offer product warranty?
Some products come with brand/manufacturer warranty.
Warranty details are listed on the product page if available.
12. Do you ship internationally?
Yes — international customers can order through our website.
Shipping fees and delivery time vary by country.
13. How do I contact customer support?
You can reach us via:
📞 Phone
💬 WhatsApp
📧 Email
📱 Social Media
All listed on our Contact Us page.
14. Do you offer bulk orders or corporate purchases?
Yes — discounts may apply depending on quantity.
We also handle career kits, lifestyle bundles, and curated group purchases.
15. Do you help customers find specific products?
Yes! Through our Custom Purchase & Sourcing Service, we help you buy unique, hard-to-find, or international items and ship them to you.
16. Do you have a physical location?
We operate through our online platforms, but we also have pickup points or partner stations (details listed on our Locations page).
17. Do you run an affiliate or partnership program?
Yes — you can earn commission by promoting our products.
Details are available on our Affiliate Program page.
