Contact Us
At LUCE MART, your experience comes first. Whether you have a question, need help with an order, or want assistance sourcing a product, our dedicated support team is always ready to assist. We’re here to support your journey to smarter living.
Get in touch
Do you have a question about a product, an order, or our Custom Sourcing Service?
Fill out the form below and our support team will get back to you as quickly as possible.
A Trusted Online Store With a Real Physical Location
LUCE MART operates primarily online to give you the convenience of fast shopping, affordable prices, and nationwide delivery — but we also maintain a real, accessible physical location in Badagry for customers who prefer in-person interaction.
Address
Age-mowo, Badagry, Lagos State, Nigeria — LG 103101
Phone/Whatsapp
(234) 706 369 0462
support@lucemart.ng
sourcing@lucemart.ng
partnership@lucemart.ng
Frequently asked questions
We understand that online shopping comes with questions — from delivery timelines to product quality, returns, and our sourcing services. This FAQ section provides clear and honest answers to help you shop with confidence. If you ever need extra support, our team is always ready to assist.
Can I order by phone or WhatsApp?
Yes. If you prefer speaking directly with a representative, you can reach us at +234 706 369 0462 for quick assistance.
Do I need an account to order?
No — you can checkout as a guest.
But creating an account lets you track orders, manage returns, and save wishlists.
How do I know my order is confirmed?
Once your payment is successful or your order is submitted, you will receive an email or SMS confirming your order details.
Do you ship nationwide?
Absolutely. We deliver to all states in Nigeria through trusted logistics partners.
Do you accept custom sourcing requests?
Yes. Whether it’s a product from AliExpress, 1688, or a manufacturer in China, we help you source it safely and at the best price.
What is your product sourcing service?
We help customers find and purchase items that are not listed on our website — including bulk orders, business supplies, and rare gadgets.
How long does delivery take?
Orders within Lagos usually take 1–3 business days, while nationwide delivery takes 3–7 days depending on the location.
What payment methods do you accept?
Transfer, card payments, and pay-on-delivery (selected locations only).
Can I return or exchange a product?
Yes. See our Returns & Refund Policy for full details.
What if I receive a damaged or wrong item?
No worries — contact us immediately. We’ll arrange a replacement, exchange, or refund, depending on the situation.
Do you offer discounts or promos?
Yes! Subscribe to our newsletter to receive exclusive discounts, early product releases, and special offers.
Can I become an affiliate or partner?
Yes. Visit our Affiliate Program page to learn how you can earn by promoting LUCE MART products.
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